Booking Factory FAQ

General

  • What is Booking Factory?

    We’re an all in one hotel management and marketing platform. We help hotels with their online presence, digital marketing, and hotel management so they can increase their revenue and save time. We become your experienced technology ally in the fight for direct bookings.

  • Who is it for?

    We cater for hotels, b&b's and Serviced apartments of any size, please get in touch to schedule a demo today

  • How do I get started with Booking Factory?

    First of all, go here and sign up. We’ll send you a confirmation email, then you can log into your account. We’ll get in touch shortly to help you finish with the setup process.

    Want to get started on your own? No problem! Go here to see how you can do that.

  • Where in the world is Booking Factory available?

    We’re available all over the world! Our software system is English based and it’s very easy to use. Get in touch to find out more about how we work in your particular region.

  • Can Booking Factory help us make more revenue?

    That’s our number one priority! We want to help your property to get more direct bookings and we do this by driving more traffic to your new website so you don’t have to pay hefty fees to OTAs.

  • What are your support hours?

    Our support hours are 9am to 5pm (UK time).

  • How is Booking Factory different to other products?

    There are many options available to you as an owner or manager, sometimes it's difficult to decide and we understand this. We have many unique selling points but it all depends on your unique needs. Please get in touch to schedule a chat and a demo.

Setup

  • Who sets my account up?

    We do! It's all a part of the package. You’ll need to provide us with information about room types, room allocations and channel connection details and we’ll take care of the rest.

  • How long does it take to get the systems set up?

    The setup process takes about 3 - 5 days once you’ve provided us with all the information we need to complete the process.

  • Do I have to pay anything extra for setup and support?

    Setup and support is taken care of as part of the package, you will get access to all new features as they are made also.

  • Can I set it up myself if I want to?

    We prefer setting up on your behalf as we can make sure everything is correct, but you can also set up by yourself and we can have a quick check later to make sure everything is in place.

Website

  • Do I need a new website?

    Well you know, it depends. If your website is fairly new and you are getting lots of direct bookings then maybe you don’t need that part of our product.

    If your website is more than a few years old and you’re not getting many direct bookings then you probably should think about upgrading.

  • Why is it important?

    Guests search Google for hotels before they book, which means they’re comparing you with your competition. The hotel that fits best with their desired aesthetic wins, and that’s usually the one with the clean, modern website and beautiful, expressive photos.

  • Does it work on mobile?

    Yes! A lot of care, effort and design planning goes into each of our templates which means that each of them is optimized for SEO and mobile viewing. Your website and connected booking engine are set up to work perfectly on all mobile phones and desktop displays. A smooth interface directs the guest seamlessly from the front page to completing a reservation.

  • What does it look like?

    It looks fantastic! That's what we've been working on. Choose from any number of our templates and customize the design with any colours, fonts, and branding you desire.

  • What about the pictures? Do I need new ones?

    If you haven’t had new pictures in several years you probably do. Studies show that properties with great pictures convert 20% more of their website visitors.

    Pictures are so important. There's no getting around that fact. That's why we offer full-service photography in our Marketing Package.

Management

  • What tools are included in the property management system?

    Pretty much everything you need and expect. Bookings can be made in an intuitive click and drag method for phone and walk-in reservations. Online bookings are automatically updated in the system while inventory is simultaneously updated across the all of the booking platforms that you are connected to.

  • What if I need to cancel a booking?

    Searching for and modifying bookings is a snap! Cancellations are set to automatically charge customers according to whatever cancellation policy you enforce at your property.

  • How many users can use the system?

    As many as you like. Create usernames and passwords for anyone you think should have access to the system.

  • Can I print invoices? Branded invoices.

    Yes! Customizable invoices are easy to set up.

  • Email automation. Pre and post arrival… post departure Email invoices

    Your email system can be setup to send automated messages guests before arrival and after departure.

Connections

  • How can I connect to my Online Travel Agency?

    We take care of all your setup for you and we work with you to connect everything. All of your desired channels are available through our Channel Manager. We just need your hotel ID.

  • How many channels are available?

    We connect to all the major channels including certain meta channels. Please download our PNG for the full list.

Payment

  • What types of payments does the system process?

    We connect to a few different gateways which accept all major payment cards including AMEX.

  • How do you keep the information secure?

    We use the banking industry standard SSL encryption so that all of your client's and your information is protected.

Pricing

  • Do you charge commission on direct bookings?

    No we don't charge any commissions at all. The only price you pay will be the monthly fees

  • Do I have to pay anything extra for setup and support?

    Setup services are included in the Pro Plan. Setup charges apply to the Marketing plan. Take a look at the Pricing page and contact us with any questions.

    Support services are included free of charge in all plans!

  • What types of payments do you accept?

    We accept all major credit and debit cards including Visa, Mastercard, American Express and more.

Developer

  • Can we customize the web site templates?

    Yes you can! We offer an open API so you can customize everything to your heart’s desire. Our solution is based on the Liquid Templating Engine which makes changing or making templates really simple.

  • Can we customize the booking engine?

    Yup! All customizable, just like the templates. Your Template can be extended to use your own booking engine design and use our open API for getting inventory and room information.

  • What else can we customize?

    We designed this to be super customisable. You can insert your own confirmation email template, invoice template and other pieces as necessary.

  • Can we connect our app or idea to your platform?

    We are keen for any developer, entrepreneur, startup or company to connect with us, just give us an email. Please also visit our Forum.

System Requirements

  • What software do I need to install?

    Our platform is cloud based, which means all you need to run it is a browser and a connection to the internet.

  • What type of internet connection do I need to have?

    Whatever type of connection you have will work perfectly.

  • What kind of computer do I need?

    Any type of desktop, laptop, or tablet will work great!